We know everyone would love to avoid going into contract like this one below but it's important to establish what you can expect from us as you use our dating and relationships services, and what we expect from you.
This is a legal agreement between you and Zillove limited ("Zillove", “us”, “our”, or “we”), this Agreement applies to the access and use of the zillove websites, including each website's mobile and online versions of each “Website” or the “Websites” and to the download and use of any of our applications, including mobile apps collectively referred to as ” Applications”, and registration to or use of any of the products and services provided by us to facilitate dating between individuals for personal, entertainment and non-commercial purposes through the aforementioned electronic communication platforms, with the Websites and Applications, each of “Service” or the “Services”.
In relation to the products and service offered to you, where Additional Terms apply to a product or a Service, these will be accessible for you to read either within, or through your use of, that Service. If there is any contradiction between what the Additional Terms say and what the ZilloveTerms say, then the Additional Terms shall take precedence.
The Zillove Services consist of the following, without limitation:
A Single Service designed for single people looking to find date, love, Romance, and lifelong partners (the “Singles Service”),
A content Service such a advice, people and places, dating and relationship resources, events news, fun containing articles about and related to relationships, and any additional services currently offered or which will be offered in the future by or on behalf of use. Zillove may offer new services or revise any of the Services, at its discretion, and this Agreement will apply to all additional services or revised Services. Zillove also reserves the right to cease offering any of the Services.
The Terms of service, together with the Additional Terms, govern your relationship with Zillove, and form a legally binding agreement between you and Zillove in relation to your use of the single Services. These are referred to as the “Zillove terms of service” and are subject to change, update, modification by Zillove in its sole discretion at any time. We will notify you of any such changes, modifications, updates by posting an updated version of the Agreement on this page. Your continued use of the Services after the posting of revisions to this Agreement will constitute your acceptance of such revisions. Please consult the end of this Agreement to determine when the Agreement was last revised.
If these terms of service are translated into another language for your understanding by us, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms of service will govern your relationship with Zillove. In addition, you agree that if there is any contradiction between what the English language version of the Terms say and what a translation says, then the English language version shall take precedence.
For Clarity purposes, we define the words or terminology used in these Terms of service and their meaning:
Refers to the strictly personal interface, which is accessible to Members and Subscribers, permitting them to be identified on the Websites, benefit from the Services they have registered for or subscribed to, complete and modify their Profile and, if applicable, renew or modify their Subscription.
Refers to the Websites accessible to all Members.
both refer to, depending on the Website delivering the Service, any free or paid event allowing Members and Subscribers and, if applicable, their Guests to meet online or in person, offered in accordance with its own terms of service.
Refer to experts who are ready to answer ours members dating and relationships question and Contributor are posters on our contributor network.
Refers to a user who has access to one of the products and Services after validly registering for free on the Websites.
Refers to all paid Services available to Subscribers, including the features, resources, tools, and upgrades.
Refers to a space provided to a Member or Subscriber, which comprises of the Member's or Subscriber's self-description, including his/her characteristics, photos and videos, and which is accessible by other Members and Subscribers.
Member area or my page.
Refer to the platform from which any member can start connecting with other members
Products or Services.
Refers to all products and services we have developed for members whether paid or free of charge, available to Members or Subscribers, provided on the Website(s).
Specialized services or pages.
Refers to the Websites providing reserved services for certain categories of Members or Subscribers.
Refer to a registered member who is not subscribing to any paid services and so, are not using the fully features, resources and tools from Zillove
Refers to a user of one or more Services who has purchased a Subscription to one or more Services.
Refers to a fixed price giving access to Services, including paid Services, for a limited period specified in the relevant Subscription purchased by a Subscriber.
Refers to this contract you have will go into or have gone into between you and Zillove.
Refers to any third-party websites or mobile application.
Refers to any Paid Service other than a Subscription
Refers to any user who visits the Website without registering or without having access to connect to our members nor has
his/her Account on Zillove. The public will normally see our only homepage and footnotes
Refers to all electronic communication platforms with the Websites, Specialized or targeted and Applications provided by zillove
Refers to Zillove help central and from here, you can contact our customer care center for any question.
Refer to when you have a case of infringement, intellectual property, rights and delinquency to report to us.
Minimum age allowed
You must be at least 18 years old to register for the Services. By using the Singles Service, you represent and warrant that you are at least 18 years of age.
Your marital status
By registering to use or using the Singles Service, you represent and warrant that you are single or (if legally married) separated. If you are married and not separated, you may not register to use or use the Singles Service.
By requesting to use, registering to use, and/or using our dating Service, you represent and warrant that you have never been convicted of a felony (or other indictable offense) and/or are not required to register as a sex offender with any government entity. Additionally, you promise and warrant that you are not a member of any scamming organization like Nigeria 419 nor Russian ladies scammers.
Zillove does not currently conduct criminal background checks but we do carry out both manual and electronic screening of your submitted personal details and photos
However, to the extent permissible by applicable law, Zillove reserves the right to conduct any criminal background check, at any time and using available public records, to confirm your compliance with this subsection.
Meeting the right person for you
To find highly compatible matches that meet your search criteria, this Singles Service requires your completion of our personality questionnaires to find us match you with the right person for you.
Using our services
As a user of any of the Services hereby referred to as a "Registered User", you agree to the following terms of service.
That you are aware that your registration to the Services is free.
The Visitor, Member or Subscriber shall exclusively bear the costs for the means to access the Services as well as for the use of such means.
It is specified that a Member cannot create more than one Account with the same email address.
It is free to register for our dating and Singles Service, which may be used by you at no cost (“Basic Membership”). The member is requested to complete our basic questionnaires by giving information on his/her physical appearance, hobbies, profession and all other personal information he/she wishes to share with the other Members through the singles Service,
Once all the necessary conditions for registration are met, every Member creates a strictly confidential and personal username and password, which allows him/her to access his/her Account. Sharing of these personal details such as electronic address, postal address, telephone number etc., with other members are expressly prohibited by us.
Please note that, as a “Basic member”, you will only be able to view members online but will not be able to contact anyone including blurred versions of your of your potential matches' profile photos. However, you may be able to see an unblurred version of your matches' primary profile photos in some instances, and at our discretion. As a Basic member, you will then be able to send as many predefined communications (For example, favorite, wink etc.) to other members as you want; however, you will only have a limited ability to send and read personalized messages. It`s also worth noting that we may limit the number of predefined communications that you can send if required to protect our members and to secure our Service as further set out in this Agreement. As a free member, you will also not be able to use many of products and services features, tools but may be limited to using some functionalities, services and resources.
After meeting the basic registration questionnaires, you will be taken or asked to answer our personality-based testing which has been structured by reference to specific psychological criteria. The results of the personality testing as well as comprehensive statistical comparative data are used by Zillove to automatically create your individual personality profile. Your personality profile will then be integrated into our database. Once in our database, your personality profile is through an automated process matched up to the profiles of other members, which enables Zillove to determine your compatibility with those members. Depending on the type of services and features you have subscribed to, Zillove will provide you with recommended “potential matches”, which will appear in your matching platform you have subscribed to. This information will be provided to you as a condensed profile of the other compatible members, along with their primary profile photo.
The dating products and services includes a membership option that offers distinctive features, tools and many resources not available under a Basic Membership, for which you will need to purchase a subscription. Depending on the type of membership you subscribe to. If you purchase a paying member, you will regularly be exposed to updated matches from us. These matches will be continuously updated to include new members who have been added to our database since you became a paying or a Premium member. As a paying member or a Premium member, you will be able to see unblurred match and other members primary and any additional photos. Contact and initiate communication with your matches including other members you decide to contact, conduct searches for those matches based on specific criteria (e.g., distance) and respond to matches and other communications without restriction. Please note that we may still limit the number of communications that you can send and receive if required to protect our members and to secure our Service as further set out in this Agreement.
Free features for members.
Registration to the Services allows individuals to become a Member and provides access to free features. These features are not the same offered to paying members, depending on the type of Services available to free members, these may change over time. It should be remembered that becoming a Member does not allow free members to use all the functionalities of the Website. Depending on the Services and subject to restrictions set by these terms for free Members if any, free features and resources notably include the creation of the Profile, fun, certain search features, resources , consultation of other Members’ Profiles and registration for participation in Events, contribution and other activities.
Every Member can control, through his/her Account, the options which allow him/her to be visible but not on the specialized service pages reserved only to paying members on this website and thus able to be contacted, if applicable, through those. In order word, A Member may access the Specialized products and services provided that he/she satisfies the conditions applicable to Members of that Specialized website. Please note that accessing certain features, resources and Communication with other Members generally requires a Subscription.
Selection of a plan and purchase of a Subscription allows the subscriber access to the features described on the package he/she has subscribed to.
Subscription to the Services, with or without an Upgrade, is paid for. The Member may purchase a Subscription and, thus, become a Subscriber and benefit from use of the features, tools and other services therein and from the functionalities of his/her Subscription. Please note that Zillove is designed so you can always date and find the right person for you. This opportunity is madame available to every member. Start as low as you can possible. Paying members has access to many features contained in their respective purchases. As a paying members, you can initiate communication with other members, with your matches , Receive and send unlimited messages.
To become a Premium member, you will be required to pay a subscription fee. All prices listed by us on the Service are offered in the displayed currency and exclude applicable taxes and duties.
You agree that all information that you provide to us will be accurate, complete, and current. Besides, You agree to pay all valid charges incurred by you or any other user of your account (including all installment payments and/or fees, if applicable) and/or any fees for the use of any payment mechanism or account connected to your Zillove subscription, including any applicable taxes and processing charges, if any, relating to your subscriptions.
If any problems arise with the billing account or credit or debit card associated with your subscription (for example, the payment method cannot be verified, is invalid or is otherwise not acceptable)), our payment processor will automatically reschedule the billing date until the amount due is paid in full. If these attempts fail and/or the issue(s) cannot be resolved by contacting the account and/or card issuer, we will notify you via email using the email address associated with your account requesting that you resolve the problem, and may suspend or terminate your subscription. However, you acknowledge and agree that we may first attempt to obtain updated billing information, including but not necessarily limited to credit or debit card numbers and/or expiration date information from your card issuer, and to update this information in your account and use such information to process future payments.
By subscribing, you authorize us and our payment processors to store and/or transfer your payment details and all other relevant information as needed to facilitate the processing of payments. You may select to purchase a plan in one upfront payment or in installments, if applicable. You agree and authorize us to charge you applicable sales or other related taxes to which your subscription may be subject and which may vary from time to time.
Duration of any plan
Zillove currently offers 6, 12, and 24-month for all plans which are automatically renewable for consecutive12 month terms (or other term lengths, as agreed-upon by you during the purchase process) unless cancelled at least 24 hours before the end of your current term.
Additional Upgrades may be purchased by the Subscriber. All features of these Upgrades will be described on the dedicated pages.
Specialized products and services
Zillove has designed many special products, features and tools and activities therein and many more will be developed in the future, so this section does not apply to the Websites where this feature is not available.
The subscription processes
Select a plan
The Member must select which product and its features she or she want to subscribe to
Must provide basic details
The Member or Subscriber must complete 70% of his Profile with the following information: age, height, marital status, type of relationship sought, nationality, ethnicity, has or wants children, weight, smoking, studies; This is just to exploit the opportunities such features or tool has to offer
Profile with photo
The Member must have a photo on his Profile to exploit the opportunity that product has to offer.
The right product or service
The member must study the product to find out the opportunity such product has to offer him or her. Zillove has provided each information per a product.
Must be aware
Should Zillove be held liable for any claim arising out of or in connection with possession of the product or service by a Member or Subscriber, the latter shall defend and indemnify Zillove from and against all claims, actions, liabilities, costs, damages, losses, expenses suffered or incurred by Zillove arising out of or in connection with the Member's or Subscriber's actions or inactions or in any way related to the subscription to the product. Please note that each product has its own terms of service that must be followed.
Fees and method of payment
The fees and the terms of payment are described on the Websites. Members may pay either by bank card (on the internet or through a mobile service) or by using an online payment service provided (PayPal, Direct Debit etc.) according to the options given on the relevant Website. The fees are indicated in local currency, inclusive of all taxes.
The Subscriber may also purchase one or more service and/or Upgrades his/her option after purchasing his/her Subscription according to the conditions set out above and benefit from the features offered by the purchased products or Upgrade immediately. The Subscriber is, therefore, charged on a prorated basis for the period from the day the product or Upgrade is purchased until the end of the current Subscription.
Auto renewal of service
In order, to provide continuous service, Zillove automatically renews all paid Subscriptions On the expiry of each period of validity, unless you cancel at least 72 hours before it expires, the Subscription shall be renewed for periods equivalent to that originally chosen, unless terminated by the Subscriber in accordance with the terms and conditions set in the article below. In particular cases, shorter renewal periods may apply as identified on the Website at the time of Subscription. Once renewed, the Subscription, including any Upgrades (if any), will be charged to the Subscriber at the standard (non-discounted) rate. By entering into the agreement, you acknowledge that your account will be subject to the above automatically renewals. In connection with any renewal, you agree and authorize us to charge you applicable charges, including installment fees, sales or other related taxes to which your subscription may be subject, and which may vary from time to time. ‘in all cases, if you do not wish your account to renew automatically, please follow the directions set out under cancellations of subscription at the “My Account” section, which allows a Subscriber to manage his/her Subscription and, if applicable, the termination of the automatic renewal.
Third parties’ services
Right to cancel your subscription
According to the consumer regulation in UK, the Member is informed that he/she has fourteen days from the purchase of a plan to exercise his/her right to cancel, without incurring any liability and without giving a reason, by regular post sent to Zillove or by filling out the cancellation form available here or by sending a clear statement requesting this to the email address:firstname.lastname@example.org . Only requests relating to the exercise of this right to cancel will be processed from these contact addresses. We are aware that this type of regulation may vary from country to country and we intend to follow each country`s consumer regulation strictly. For the cancellation to be effectively exercised, the Subscriber must send his/her request within the fourteen-day cancellation period.
The Subscriber may, if he/she wishes to, access the Paid Services immediately without waiting for the end of the cancellation period cancel his/her subscription. There is a dedicated button in the accountant management and in the payment confirmation page for this purpose.
If the Subscriber does not wish to access the Paid Services immediately, he/she may leave the Website after submitting his/her payment and wait for the expiry of the fourteen-day period. Nevertheless, if the Subscriber connects to his/her Account and uses the Services before the end of the cancellation period, this first log in from the purchase of a Subscription constitutes an express request by the Subscriber to have immediate access to the Paid Services.
In any event, immediate access to the Services does not deprive the Subscriber from his/her right to cancel, which remains valid until the expiry of the fourteen-day period. However, the Subscriber who has requested to benefit from the Paid Services before the end of the cancellation period must pay a pro-rated amount for his/her use of the Services. Zillove shall, therefore, reimburse the Subscriber for the cost of the Subscription by deducting the amount equivalent to the days which have passed between the date he/she first used the Subscription and the date Zillove received the request to cancel, provided that every day used shall be payable.
The reimbursement shall be made within 14 days from the date Zillove was informed of the Subscriber's decision to cancel, by the same means of payment which was used by the Subscriber for the initial transaction, save for any instruction from the latter to the contrary.
The Subscriber will find additional information on the Contact us page about the scope and application of the right to cancel.
Obligations to the product and Services we provide
The purpose of the products or Services, including the Paid Services, is not organizing ‘real life’, in person dates between the Members and/or the Subscribers, nor marital counselling leading to marriage nor establishing a stable union, regardless of the Member's or Subscriber's personal motivations in this respect.
Zillove expressly exclude all liability in connection with events of any nature, which could take place between Members or Subscribers during online interactions, whether through the Websites or through Third Party Websites, or during ‘real life’, in person dates between Members or Subscribers arising from use of the products and Services.
Verification of members profiles
The purpose of the Services, including the Paid Services, is not the provision of access to the Internet nor the provision of electronic communication services to the public. As a result, Zillove does not verify the actual identity of Members or Subscribers when they connect to the Website. Further, they do not control nor moderate exhaustively any of the content, which the Members and Subscribers may publish or upload on the Services under their sole liability. However, the photographs and the description featuring on the Profile of every Member or Subscriber will be verified.
Therefore, Members and Subscribers are reminded that they are prohibited from disclosing any information to other Members or Subscribers, which allows them to be identified or located (surname, postal address, email, telephone number…) with the exception of their username, through the Services.
Managing your free and paid services
Your account is for your personal use only. You may not authorize others to use your account, and you may not assign or otherwise transfer your account to any other person or entity, except if previously agreed to by us. You acknowledge that Zillove is not responsible for third party access to your account that results from theft or misappropriation of your usernames and password.
The Services are intended for use in the countries we operate in. However, please note that Zillove also provides the ability to register for the Services in certain other countries, and you may search for and receive matches from members located in such countries. Zillove reserves the right to not provide or stop providing the Services in any jurisdiction at any time in its sole discretion. You will only use the Services in a manner consistent with this Agreement and all applicable local, state, national and international laws and regulations, including, but not limited to, export control laws of any country. By using the Services, you represent that you have not been designated nor prohibited by any laws. You are responsible for determining whether the use of the Services is legal in your jurisdiction.
Risk Assumption and Precautions.
You assume all risk when using the Services, including but not limited to all the risks associated with any online or offline interactions with others, including dating. You agree to take all necessary precautions when meeting individuals through the Singles Service. In addition, you agree to review and follow the recommendations set forth in Zillove's safety tips which is available at the bottom of all pages of the Singles Service.
Zillove may not be able to provide matches for everyone seeking to use its services. Furthermore, Zillove makes no guarantees as to the number or frequency of matches through the Singles Service, or to such matches' ability, desire or criteria to communicate with any user. You understand that Zillove makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the Singles Service or as to the conduct of such individuals.
Reporting of Violations.
You will promptly report to Zillove any violation of the Agreement by others, including but not limited to, Registered Users.
Zillove reserves the right, but has no obligation, to monitor the information or material you submit to the Services or post in the public areas of the Services. Zillove will have the right to remove any such information or material that in its sole opinion violates, or may violate, any applicable law or either the letter or spirit of this Agreement or upon the reasonable request of any third party. Zillove further reserves the right to remove matches previously delivered to you, in its reasonable discretion, in order to assure that you have a quality experience on the Services.
Third party services
The Member or Subscriber is responsible for the use of his/her identification elements by third parties or the actions or statements made by an intermediary on his/her Account, whether they are fraudulent or not, and will indemnify Zillove for any claim arising in connection with these, other than in the event of fault exclusively attributable to Zillove or technical failure of the Services.
Moreover, Zillove is not obliged and does not have the technical means to verify the identity of individuals registering to the Services. If the Member or Subscriber has reason to believe that another person is using his/her identification elements or his/her Account, he/she must inform us immediately.
Posting and Communication Restrictions.
You will not post, transmit to other users, communicate any content (or links thereto), or otherwise engage in any activity on or through the Services, that:
Never promote racism and xenophobic
You must indulge in Promoting racism, bigotry, hatred, or physical harm of any kind against any group or individual
intended to or tends to abuse, harass, threaten, or intimidate any other users of the Services;
Do not indulge in:
Defamatory, intentionally inaccurate, abusive, obscene, profane, offensive, sexually charged, obscene or otherwise objectionable or unlawful;
iv. infringes the intellectual property right of Zillove or any third party including copyright in and to content (e.g., music, movies, videos, photographs, images, software, literary works, etc.);
Livestream or image
Contains video, audio photographs, or images of another person.
Promotes or enables illegal or unlawful activities, such as instructions on how to make or buy illegal weapons or drugs, violate someone's privacy, harm or harass another person, steal someone else's identity, create or disseminate computer viruses, or circumvent copy-protect devices;
No fraud attempts
False or misrepresentative or otherwise intended to defraud, swindle or deceive other users of the Services;
Virus and malwares
Contain viruses, ransomware, time bombs, trojan horses, cancelbots, worms or other harmful, or disruptive codes, components or devices;
No religious, political solicitation etc of any kind
Promotes or solicits involvement in or support of a political platform, religion, cult, or sect;
Respect others personal data
Disseminates another person's personal information without his or her permission or collects or solicits another person's personal information for commercial or unlawful purposes;
Unnecessary criticism of others
Off-topic, meaningless, or otherwise intended to annoy or interfere with others' enjoyment of the Services.
Never carry out impersonation activity
Impersonates, or otherwise misrepresents affiliation, connection or association with, any person or entity.
No solicitation of Gambling
Solicits gambling or engages in any gambling or similar activity;
No unlawful access to the service
Uses scripts, bots or other automated technology to access the Services;
Uses the Services for chain letter, junk mail or spam email
Private and confidential information.
Collects or solicits personal information about anyone under 18; or
In any way used for or in connection with spamming, spimming, phishing, trolling, or similar activities.
No False Information.
You will not provide inaccurate, misleading, or false information to Zillove or to any other user. If information provided to Zillove or another user subsequently becomes inaccurate, misleading, or false, you will promptly notify Zillove of such change.
No Advertising or Commercial Solicitation.
You will not advertise or solicit any user to buy or sell any products or services on or through the Services. You may not transmit any chain letters, junk or spam e-mail to other users or other unsolicited commercial messages. Further, you will not use any information obtained from the Services in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent. If you breach the terms of this subsection and send or post unsolicited bulk email, "spam" or other unsolicited communications of any kind through the Services, you acknowledge that you will have caused substantial harm to Zillove. To the extent permissible under applicable law, as a reasonable estimation of such harm, you agree to pay Zillove $50 USD for each such unsolicited communication you send through the Services.
Unique and Bona Fide Profile.
As a Registered User of the Singles Service, you will create only one unique profile. In addition, your use of the Singles Service must be for bona fide relationship-seeking purposes in order to maintain the integrity of the Singles Service (for example, you may not become a Registered User solely to compile a report of compatible singles in your area, or to write a school research paper). Not all registered users are available for matching. From time to time, Zillove may create test profiles in order to monitor the operation of the Services.
No Harassment of Employees or Agents.
You will not harass, annoy, intimidate, or threaten any Zillove employees or agents engaged in providing any portion of the Services to you.
Linking, crawling, and framing.
You agree not to, and warrant and represent that you will not assist any third party in engaging in any activity or attempting in any way, to reproduce, in whole or in part, any content provided by the Services through any method , including without limitation, through copying, caching or framing), unless such access is expressly permitted in a written agreement executed by Zillove .
The provisions of this article apply from the registration or Subscription and shall remain applicable for the entire duration of use of the product and Services, without prejudice to the provisions of the below article below. To use the Services, the Member or Subscriber agrees to comply with any laws in force, respect the rights of other Members and Subscribers, as well as observe the general and the essential obligations defined below.
Summary of obligations:
Be a good citizen
Conduct his/herself in an honest manner towards Zillove and respect other Members or Subscribers
Accept the responsibility for your actions
Ensure that he/she defines the limits of his/her private life and that he/she is responsible for communicating only information which would not prejudice him/her by its the dissemination through the Services.
Only meaning connection
Use the product and Services while respecting their purpose, which is to allow individuals to meet for personal, find date, romance, lifelong partner and non-commercial purposes.
No re-sale of product or service
Unless you have been specifically permitted to do so in a separate agreement with Zillove, you agree that you will not reproduce, duplicate, copy, trade,resell the services, use the product and Services for professional profit (advertising, soliciting clients etc.) or generally non-personal purposes.
No spam, No Hookup, No Prostitution
Not use the Services for solicitation not for hookup and prostitution.
No false information posting
Not post, display, or disseminate, in any form whatsoever, false information or content.
No Exposure of your personal data
Not mention on the Website any personal information provided by a Member or Subscriber to Zillove any e-mail address, postal address, telephone number, etc. that would allow a Visitor, Member or Subscriber to contact another Member or Subscriber without using the Services;
No obstructive nor destructive software
Not post, display or disseminate, in any form whatsoever, information or content that has the effect of diminishing, disrupting, preventing the normal use of the Website and Services, interrupting and/or slowing the normal flow of communications between Members and/or Subscribers through the Services, such as software, viruses, logic bombs, mass mailing, etc. Zillove reserve the right to delete mass messages sent by a Member or a Subscriber in order to preserve the quality of normal use of the Services.
No hyperlinks of a third party`s websites
Not post, display, or disseminate, in any form whatsoever, information or content incorporating hyperlinks to Third-party Websites on the Website that are illegal, immoral and/or not conform with the purpose of the Services.
No minor Photo(s)
Not post photo(s) or other visual content which features minors.
Keep your account secured
Use the confidential password and username of the Member or Subscriber strictly to log in to the Services. Therefore, the Member or Subscriber must not, this list not being exhaustive, communicate, disseminate, share, make accessible, in any way or for any reason whatsoever, its passwords and/or usernames to any third party, whoever that is.
Breach of contract
A breach of the Essential Obligations thus defined constitutes a serious breach by the Member or Subscriber of its contractual obligations.
Without prejudice to the provisions of below article, in the event of breach by a Member or Subscriber of one or more of these Essential Obligations plus inappropriate behavior on the Website, Zillove may terminate the contract temporarily or permanently prohibit all access or delete the relevant Member's or Subscriber's Account(s) on all the Websites products and Services.
Use of the Websites, products, and Services
You expressly understand and agree that
To use the Services, the Member or Subscriber must have the skills, equipment and software necessary for use of the Internet or the mobile applications of the Services. Match has security measures in place in connection with the use of the Services. However, the Member or Subscriber acknowledges that, due to the nature and limitations of the Internet, Zillove cannot warrant that any connection to the Internet or mobile applications will be completely secure.
Must PC or mobile
The use of the Services on a MAC requires the exclusive use of the Mozilla Firefox browser – Match does not warrant optimal operation of the Websites and Services with the Safari or Opera browsers. Note that, for full use of the Services, you will need to have installed the latest version of the Adobe Flash software (downloadable from “www.adobe.com”). Depending on your network configuration (protected by a firewall or proxy) connection to the Websites might not be possible.
Use of pop-up killer
Zillove does not warrant that the Member or Subscriber will be able to use the Services if he/she uses a “pop-up killer” tool or an equivalent; in this case, this function must be disabled before using the Services.
Lack of access
Zillove does not warrant that the Member or Subscriber will be able to use the Services if his/her Internet service provider fails to provide an adequate level of service. Similarly, if applicable, the use of smartphone applications purchased by the Member or Subscriber directly from the provider of the application implies that the latter must have a smartphone and a satisfactory connection.
Zillove is not responsible for any lack of functionality, lack of access or poor conditions of use of the Websites and Services attributable to unsuitable equipment, to the internal functionality failures of the Member's or Subscriber's service provider, the overloading of the Internet network and for all other reasons external to Match constituting a force majeure event.
Maintenance of the products and services
The operation of the Services may be interrupted temporarily due to maintenance, updates or technical improvements, or to update the content and/or the way it is presented. If possible, Match will notify its Members and Subscribers before any maintenance operations or updates which may impact the Services.
Posted Content by members or subscribers
No Contact Information.
You agree that you will not post any full name, phone number, address, email addresses, personal website address or third-party profile page, or other contact information in the profile section of the products and services that will be made available to other Registered Members. You may, at your discretion, exchange such information after you reach the "Text Message" phase with your match.
Disclosure by law.
Disclosure to Protect Abuse Victims.
Use of Anonymous Information for Research.
Submit of correct information
The quality of the Services expected by both Match and its Members and Subscribers implies observing a certain level of ethical conduct in the expression and behavior of the Members and Subscribers, respecting the rights of third parties, as well as the laws and regulations in force. To meet this demand for quality, individual responsibility and ethics, the Meetic Group allows any Member or Subscriber to report any content (photography, text, video), behaviours or comments made by another Member or Subscriber that appear to be in violation of the laws and regulations in force, regarding the purpose of the Services, third-party rights or public morals.
Your account security
You will receive a password and account designation upon completing the Service's registration process. You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services; Accordingly, you agree that you will be solely responsible to Zillove for all activities that occur under your password or account.
If you become aware of any unauthorized use of your password or of your account, you agree immediately to notify Zillove of any unauthorized use of your password or account or any other breach of security; You also agree and ensure Zillove that you exit from your account at the end of each session. Zillove cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
Content Links and external resources
The website links
Zillove is only liable for the hyperlinks it creates in the Websites and Services. Any issues relating to a link must be reported to Zillove using the contact details included in “support” or below the footnote.
Links to the third-party websites
Zillove does not exercise any control over the Third-Party Websites and external resources (thir-party websites or mobile applications, social networks, etc.) to which the hyperlinks accessible on the Websites and the Services redirect. Match cannot be held liable for the provision of links directing to Third Party Websites and cannot be held liable for their content, advertisements, products, features, services or any other elements available on or based on the use of such Third Party Websites. It is reminded that the consultation and use of Third-Party Websites is governed by their conditions of use, and that such consultation and use will be made under the Member's or Subscriber's full liability.
Advertiser website, Contests and sponsors links
Profile suspension, account closure and Subscription termination
Each Member or Subscriber may at any moment request the suspension of his/her Profile, namely through the ‘My Account’ section dedicated to this purpose, in order, to no longer be visible on the Websites nor receive notifications. This suspension is temporary and may be carried out when a member on traveling and does not interrupt the Subscription and any current Upgrades. The Member or Subscriber may reactivate his/her Profile at any moment.
Each Member or Subscriber may at any moment terminate his/her registration to the Services or his/her Subscription by requesting the closure of his/her Account from Zillove without further charges other than those connected to the transmission of his/her request and without reason, namely through the ‘My Account’ section, by email, using the contact form or by any means which may be indicated in this section. This request shall be deemed made on the working day following the one the request for closure of the relevant Account is received by Zillove and the Subscriber may no longer use his/her Subscription and any current Upgrades.
Other Users' Information.
Other Registered Users may post information, which has copyright protection whether or not it is identified as copyrighted. You agree that you will not copy, modify, publish, transmit, distribute, perform, display, commercially use, or sell any Zillove or third-party proprietary information available through the Services.
License to Posted information
By posting information to any profile pages or public area of the Services you authorize Zillove and the Zillove Group to reproduce, represent, adapt, translate, digitize, use for the purposes of the Services or sub-license the content provided by the Member or Subscriber (information, images, description, search criteria, etc.) on all or parts of the Services and on all the Websites, in the emails by the Zillove and, in general, on all electronic communication media (e-mail, Internet, mobile application) in connection with the Services.
Rights to modify posted content
License to Accessed Content.
By posting information or content to any profile pages or public area of the Services, or making it accessible to us by linking your Zillove account to any of your social network accounts (e.g. via Continue with Facebook) subject to applicable privacy laws as they relate to any personal information contained therein, you automatically grant, and you represent and warrant that you have the right to grant, to Zillove and its users, an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, reproduce, perform, publicly display, modify and distribute such information and content, and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sub-licenses of the foregoing. From time to time, we may create, test or implement new features or programs on the Services in which you may voluntarily choose to participate or may be a part of a test group with special access, in accordance with the additional terms and conditions of such features or programs. By your participation in such features or programs, you grant us the rights and waive certain other rights stated in this subsection in connection with the additional terms and conditions (if any) of such features or programs.
Termination of Service
This Agreement will become effective upon your acceptance of the Agreement by your use of the Services and will remain in effect in perpetuity unless terminated hereunder.
Termination by Zillove
Zillove may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. Zillove reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason. We also reserve the right to remove your account information or data from our Services and any other records if your account and/or access to the Services is terminated. In the event your access to any of the Services is suspended due to a material breach , due to a serious breach by a Subscriber or Member, especially in the event of breach of your Obligations to the service, Zillove may permanently remove the Account(s) of the relevant Member or Subscriber from all the Websites and Services, without prior notice. This removal will not give a right of reimbursement to the Subscriber. The Member or Subscriber will be informed by email about the closure of his/her Account.
Cancellation at Any Time with No refund.
Except as otherwise stated in this section, you may cancel your registration or subscription to any Services at any time during the term of such registration or subscription or any renewal period by: accessing your account Settings > “Manage profile” > Cancel Subscription, clicking on the cancellation link, and providing the information requested. In such case, your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days of such subscription term. If you purchase a subscription on an installment payment basis (such as three-part pay), cancellation will not affect your obligation to pay the total contractual amount due on your subscription and your credit card or other payment method will continue to be charged the scheduled payments until the remaining balance is paid in full.
Cancellation through a Non-Zillove Service with No Refund.
To cancel a membership purchased through a Non-Zillove Service, you must access your Non-Zillove Service account and follow the cancellation prompts for each service. The current cancellation process for Apple requires you to access the Settings option on your iPhone, click on iTunes & App Stores, select your Apple ID, View Apple ID and Subscriptions. You can then click on your My subscription and cancel as instructed.
Cancellation As a Result of Death or Disability.
If by reason of death or disability you are unable to receive the full Premium Membership for which you contracted, you or your estate may elect to be relieved of the obligation to make payments for services other than those received before death or the onset of disability, except as provided in subsection (iii).
- If you have prepaid any amount for a plan of your choice, so much of the amount prepaid that is allocable to services that you have not received will be promptly refunded to you or your representative.
- "Disability" means a condition which precludes you from physically using the subscribed Membership plan during the term of disability and the condition is verified in writing by a physician designated and remunerated by you. Written verification from the physician must be presented to Zillove.
iii. If the physician determines that the duration of the disability will be less than six (6) months, Zillove may extend the term of the Membership plan contract for a period of six (6) months at no additional charge to you in lieu of cancellation.
Non-renewal/Subscription termination by the Subscriber
The Subscriber may terminate the automatic renewal of his/her Subscription 24 hours after its purchase and at least 72 hours before the Subscription is renewed, by going to the ‘My Account’ section. The termination will take effect on the expiry date of the Subscription. Termination of the Subscription will be confirmed to the Subscriber by email. The Subscriber will not have access to the Paid Services from the date his/her Subscription expires.
Events, activities, and fun
When Events, entertainment, and Activities are offered to Members and Subscribers on the Websites, specific terms and conditions are applicable. You may read these on the pages describing the Events or Activities.
Data and personalization
Agreement between you and Zillove
Governing law and Courts
The term “Dispute” means any dispute, claim, or controversy between you and Zillove regarding any aspect of your relationship with Zillove, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, gross negligence or reckless behavior), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Arbitration Agreement (with the exception of the enforceability of the Class Action Waiver in this Arbitration Agreement). “Dispute” is to be given the broadest possible meaning that will be enforced.
You and Zillovbe each agree that except as proved below, any and all disputes, as defined above, whether presently in existence or based on acts or omissions in the past or in the future, will be resolved exclusively and finally by binding arbitration rather in court in accordance with this arbitration agreement
Dispute by country
Members may make claims on the European Commission's online dispute resolution platform at: http://ec.europa.eu/consumers/odr/. The European Commission will transfer the Member's claim to the competent national mediators.
In accordance with the rules applicable to mediation, prior to any request for mediation, the Member or Subscriber must first raise any dispute with Match in writing in order, to attempt an amicable resolution.
This section 15 of the Agreement (henceforth referred to as “Arbitration Agreement") facilitates the prompt and efficient resolution of any Disputes that may arise between you and Zillove. Arbitration is a form of private Dispute (as defined below) resolution in which parties to a contract agree to submit their Disputes and potential Disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such Dispute(s) decided in a lawsuit, in court, by a judge or jury trial.
Please read this Arbitration Agreement carefully. It provides that all Disputes between you and Zillove shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this Arbitration Agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Entering into this Arbitration Agreement constitutes a waiver of your right to litigate claims in court and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this Arbitration Agreement and can award the same damages and relief as a court (including attorney's fees, if otherwise authorized by applicable law).
To this Arbitration Agreement, “Zillove” means Zillove, Inc. and its parents, subsidiaries, and affiliated companies, and each of their respective officers, directors, employees, and agents.
Liability and Indemnity
Limitation of Damages and Aggregate Liability
To the maximum extent permitted by applicable law, in no event will Zillove be liable for any indental , special, consequential or indirect damages arising out of or relating to the use ofor inability to use the services including , without limitation, damages for loss or corruption of data or programs, services interruption and procurement of substitute services, even if Zillove knows or has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, under no circumstances will Zillove aggregate liability, in any form of action whatsoever in connection with this agreement or the use of the services or website, exceed the price paid by you for your account, or if you have not paid Zillove, for the use of any products and services , the amount of $25.00 or its equivalent.
No Liability for non-Zillove Actions.
To the maximum extent permitted by applicable law, in no event will Zillove be liable for any damages, whatsoever, whether punitive, exemplary, direct, indirect, general, special compensatory, consequential, and/or incidental , arising or relating to the conduct of you or anyone else in connection with the use of the services, including without limitation, bodily injury, death, emotional distress, and/or any other damages resulting from communications or meeting with other registered user of the service. This includes claims, losses ir damages arising from the conduct of users who have registered under false pretenses oe who attempted to defraud or harm you.
Zillove may but is not required to use various ways of verifying information that users have provided. However, none of those ways are perfect, and you agree that Zillove will have no liability to you arising from any incorrectly verified information.
To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless Zillove and its affiliates and/or related entities, whether direct or indirect, current, former or future, and its and their respective current, former or future officers, directors, employees, agents, successors and assigns and related third parties (each an “Indemnified Party”), for any claims, causes of action, debts, damages, losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of any third party claim that (a) your use of or inability to use the Services, (b) any user postings made by you, (c) your violation of any terms of this Agreement or your violation of any rights of a third party, or (d) your violation of any applicable laws, rules or regulations, except to the extent caused by any unlawful or negligent act or omission by Zillove. Zillove reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Zillove in asserting any available defenses. An Indemnified Party may participate in the defense by counsel of its own choosing, at its own cost and expense. You shall not settle any claim that adversely affects an Indemnified Party or imposes any obligation or liability on an Indemnified Party without the Indemnified Party's prior written consent.
To the maximum extent permitted by applicable law, you hereby release each indemnified party from all damages whether direct , indirect, incidental, consequential, or otherwise, losses libiliabities, costsand expsens of every kind and nature, known and unknown, arising out of or in connection with disputes between you and the third parties concerning the services or agreement , in connection with the foregoing release, you hereby waive to the maximum extent permitted by law.
If defective digital content, which Zillove has supplied, damages a device or digital content belonging to a Member or Subscriber, and this is caused by Zillove's failure to use reasonable care and skill, Match will either repair the damage or pay him/her compensation. However, Match will not be liable for damage which the Member or Subscriber could have avoided by following Match's advice to apply an update offered to him/her free of charge or for damage which was caused by him/her failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Match.
Zillove is not liable for business losses. Zillove will only supply the Services for domestic and private use. If a Member or Subscriber uses the Services for any commercial or business purpose Zillove will have no liability towards him/her for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Zillove does not exclude or limit in any way its liability to Members or Subscribers where it would be unlawful to do so.
Disclaimer of Warranties
This section will apply to the maximum extent permitted by applicable law and subject always to clause on limitation of liability below
Nothing in these Terms, shall exclude or limit Zillove`s warranty or liability for losses which may not be lawfully excluded or limited by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of the contract or breach of implied Terms incidental or consequential damages. Accordingly, only the limitations which are lawful in the jurisdictions will apply to you and our liability will be limited to the maximum extent permitted by law
Zillove provide the products and services on “as is” and “ available basis and makes no disclaims all representations, warranties, and conditions of any kind, whether express, implied, statutory, collateral or otherwise with respect to the products and services, including all content and information contained therein, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Zillove does not present or warrant that your use of the products and service will be secure, uninterrupted, always available , free of errors, viruses, bugs or other harmful components, or will meet your personal requirements, or that any defect in the services will be corrected.
Zillove disclaims liability form and no representation , warranty or condition is made with respect to, the connectivity and availability of the products and services , without limiting the foregoing, you acknowledge and agree that no software or website can be entirely secure or free of risky of security breaches or attacks by third partites , and that we make no waraanty or representation that our products and services will be secure or free from data breaches or cyberattacks.
Future products and services
From time to time, Zillove may offer new features or tools with which its users may experiment on the Services. Such features or tools are offered solely for experimental purposes and without any representation, warranty or conditions of any kind, and may be modified or discontinued at Zillove's sole discretion. The provisions of this Disclaimer of Warranties and Conditions section apply with full force to such features or tools.
Third Party Content warranty
Opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by Zillove, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content.
Zillove does not guarantee the accuracy, completeness or usefulness of any information provided or accessed through products and services or adopt , endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statemen made by any party other than Zillove.. To the fullest extent permitted by law, under no circumstances will Zillove be responsible for any losses or damages resulting from anyone`s reliance on information or other content posted on the products and service , or transmitted by any users.
Summary of future changes
Zillove may update and modify the content and/or features of the Services at any moment in order to improve their quality without prior notice to you. The Member or Subscriber will be informed of the nature of these updates or modifications when they are implemented on the Websites.
This term of service is subject to modification at any moment. The Member or Subscriber will be informed of those modifications when they are implemented on the Websites.
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About these terms
This Agreement was created on the 31.10.2020
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