Privacy policy

About your privacy

At Zillove, we take your privacy seriously and regularly work with updating our privacy policy to make sure that the information you trust and submitted to us at the time of registration or interact with our dating products and services, subsidiaries, and affiliated companies are duly kept and protected for your best interest and security.

Please read our Privacy Commitments to understand the information we collect, why we collect it, how it is used and your choices regarding your information. This policy describes our key objectives for protecting your privacy and security.

Zillove offers many dating products and services and also do the same through its legal entities hereby referred to as Subsidiaries and affiliated companies. Some of these companies` offerings may provide you with additional information and choices about your privacy, which you should read if you take advantage of these offerings.

Unless, where it is explicit stated that there is an additional privacy policy for any Zillove product or service, this Privacy Policy applies to all the operated properties, subsidiaries, affiliated companies, products and services offered by Zillove

Where this privacy policy applies

Zillove with its dating service features and tools empowers you with the ability to create, edit and Delete Your Account Information, including your marketing preferences, block contacts, and communication at any time. This privacy policy applies to websites, apps, communities, local and commercial events and other services operated by us

Some services may require their own unique privacy policy. If a service has its own privacy policy, then that privacy policy applies and not this Privacy Policy.

In addition, we reserve the right to send you certain communications relating to our dating service, such as service announcements, offers, personalized ads, essential articles, administrative messages and the newsletter, that are considered part of your account, without offering you the opportunity to opt out of receiving them.

You can delete your account by visiting our Account Deletion page. To make it extra clear, we have added links to this Privacy Policy to your account so you can easily find it useful to read at any time.

Information we collect and how we us it

This Privacy Policy explains our practices for collecting and handling your personal information that Zillove collects and receives through Zillove, Zillove operated properties, products and services, subsidiaries and affiliated companies.

Personal information is information about you that is personally identifiable like your name, address, email address, age, appearances and search criteria, creed, Education, income, Family background, Income and financial information. location or phone number, and that is not otherwise publicly available. Simply, we cannot help you develop meaningful connections without of some this basic information about you such as your profile details and the types of people you would like to meet. We also collect information generated as you use our services, for example access logs, participation on our activities and fun as well as information from third parties, like when you access our services through a social media account and/or buy something online.

Depending on how you use our Service, your information may include:

Usage Information collections

when you use our services, we collect information about which features you've used, how you've used them and the devices you use to access our services.

about the Gloosi products, service offerings that you use including all Zillove operated properties, subsidiaries and affiliated Companies.

We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you've been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).

Information specifically related to your use of a particular Zillove, products, services, features , tooosl, properties, subsidiaries and affiliated companies Service offerings.

Customer related service information such as account history, your or others' complaints, and your interactions with Zillove support services online or by phone;

Information about the searches you perform through the Zillove powerful search Service and how you use the results of those searches;

Of course, we also process your chats with other users as well as the content you publish on our blog, advice, contributor network, feedback, communities participation, fun, entertainment, story writing and recommendations etc as part of the operation of the services.

If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.

Registration-related information such as name, home or work addresses, e-mail addresses, telephone and fax numbers. Gloosi collects or receives this information when you register with us or when you interact with our products or services, when you register we ask for information such as your name, email address, birth date, gender, ZIP code, occupation, industry, and personal interests. You therefore are not anonymous to us when you sign to our services.

When you complete your basic profile, you can share with us additional information, such as details on your personality, lifestyle, interests and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of that information.

Information about your Zillove preferences (such as a zip code for localization purposes);

Zillove collects information about your transactions with us and with some of our business partners, including Transaction related information, such as credit card or other preferred means of payment, billing or shipping information, or a history of products purchased through our Service

When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us or our payment service provider with information, such as your debit or credit card number or other financial information.

When you create an account, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your gender and date of birth.

When you participate in surveys or focus groups, you give us your insights into our products and services, responses to our questions and testimonials.

When you choose to participate in our promotions, events, entertainment, contests or communities we collect the information that you use to register or enter.

Device information

We collect information from and about the device(s) you use to access our services, including:

Hardware and software information such as IP address, device ID and type, device-Gloosi automatically receives and records information from your computer including your IP address, cookie information, software and hardware attributes, and the page you request, to authenticate you and enable you to take advantage of Zillove products and Service and offerings. Specific apps settings and characteristics, app crashes, advertising IDs (such as Google's AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address), especially limited purposes of protecting your security or improving your online experiences may prompt us to additionally start to collect information about you.

Information on your wireless and mobile network connection, like your service provider and signal strength;

information on device sensors such as accelerometers, gyroscopes and compasses.

Your information may also include certain technical and diagnostic information gathered or received when you use the Zillove Service. Some of the technical information that may be collected or received includes: the type of browser you are using, the type of operating system you are using, the manner in which you connect to the Internet, Internet protocol address, other information about your geographic location, or data relating to computer malfunctions or problems occurring when you use your computer with the Zillove Service.

Information received from other Users

In addition to the information you provide us directly, we receive information about you from others, including:

Other users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you. Also, if a user asks us to access contacts from his/her phonebook and you happen to be one of those, we may use it to reach out to you on behalf of the user.

If you ask us to communicate with or otherwise process information of other people (for example, if you ask us to send an email on your behalf to one of your friends), we collect the information about others that you give us in order to complete your request.

Custom Audience

You may be able to use your social media login to create and log into your Zillove account. While this may save you from have another headache of having to remember yet another user name and password, it will allow you to share some information from your social media account with us. To opt-out of the use of your information for such purposes, please email us at

Other Partners

We may receive info about you from our partners, for instance when Zillove accounts can be created through a partner's websites (in which case they pass along registration information to us) or when you visit to Zillove specialized pages and your responses to the offerings and advertisements presented on these mini websites and pages or when you visit the pages of our subsidiaries and affiliated companies or where Zillove ads are published on a partner's websites and platforms in which case, they may pass along details on a campaign's success.

Other information with your consent

If you give us permission, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you're using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren't using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it.

Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish a photo, video or streaming on the services). We may also collect your phonebook, for instance, if you want us to reach out to your friends on your behalf.

Cookies and other similar data collection technologies

We place cookies on your device

The Zillovei Service may set and use cookies, web beacon and/or similar technologies in combination with your information on your computer to enhance and personalize your experience on our Service, including to operate and improve offerings through the Service; to help authenticate you when you use our Service; to remember your preferences and registration information; to enable an event, an activity, a gifts center or entertainment creation by you; to present and help measure and research the effectiveness of our Service offerings, advertisements, and e-mail communications, to determine which Zillove Service such message platform, products and services features you open and act upon, and to customize the content and the advertisements provided to you through the Zillove Service.

We may task our subsidiaries that use cookies

Zillove lets other advertisements providers and may also use ad network, including Zillove subsidiaries such as and Glooadvertising ,to help present customized content and advertisements on the Zillove Service and other Web sites. These providers may use cookies, web beacons, and/or similar technologies on your computer to help present, better target, and measure the effectiveness of their content and advertisements, using data gathered over time and across their networks of Web pages to determine or predict the characteristics and preferences of their audience. The Zillove Service may share certain non-personally identifiable information about you such as age or zip code with certain ad network and service providers, including, and, to help them deliver more relevant content through their networks. The use of cookies, web beacons, and/or similar technologies by these companies, and other content and ad network providers is subject to their own privacy policies, not the Zillove Service's. Click here to learn more about third party content and ad network providers and the choices you have about these technologies.

We may task third parties that use cookies.

Zillove may use and allow others to use cookies and similar technologies (e.g., web beacons, pixels) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them such as authenticating you, remembering your preferences and settings, analyzing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns, allowing you to use social features) and how you can better control their use, through your browser settings and other tools.

“Do Not Track” Signals

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser's user. Not all browsers offer a DNT option and DNT signals are not yet uniform. We do not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use or visit our Websites. You may, however, disable certain tracking as discussed above (e.g., by disabling cookies). Please consult the “Help” section of your internet browser for more information.

How we use your information

The main reason we use your information is to deliver, improve user experiences, personalize our products and services and improve our services to all members in general. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of great interest to you.

We use information that we collect about you or that you provide to us, including any personal information, to:

To display your profile to other members

  • Establish and manage user accounts, such as your My Profile & My member page
  • Display the public fields of your profile to your matches, including recent login date, username, photos, videos, and other profile content.
  • Enable posting on our blogs, forums, and other public communications.
  • Achieve purposes for which we provide specific notice at the time of collection; and For any other purpose with your consent.

To administer your account and provide our services to you

  • Create and manage your account
  • Provide you with customer support and respond to your requests
  • Complete your transactions
  • Communicate with you about our services, including order management. billing order confirmation, refund and renewal processing, notifying of matches for our Singles Service, Service announcements and administrative messages;
  • Provide you the offers we have
  • Notify you about new products, services available for you
  • Provide and secure our Services.
  • Perform accounting, auditing, billing, reconciliation, and collection activities;
  • Process transactions.

To help you connect with other users

  • Analyze your profile and that of other users to recommend meaningful connections
  • Monitor you process
  • Show users’ profiles to one another
  • Store your basic and personality details in our servers and use them match you

To ensure a consistent experience across your devices

  • Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.
  • Not only are we here to ensures your increased users experiences, we are also here to ensures your user satisfaction
  • Ensures you have fun while you are here.
  • Provide customer support, troubleshoot issues, manage our Services, and respond to requests, questions, and comments;

To serve you with relevant offers and ads

  • Administer contests, fun, healthy conversations
  • Develop, display and track content and advertising tailored to your interests on our services and other sites
  • To personalize our offers, discounts, or other offers to you
  • Communicate with you by email, phone, social media or mobile device about new products or services available that we think may interest you.
  • Communicate with you regarding promotions, including newsletters, new product offerings, special discounts, event notifications, special third-party offers;
  • Conduct market and consumer research and trend analyses;

To Enhance or improve our services or develop new ones

  • Administer focus groups, advice board, and surveys
  • Conduct research and analysis of users’ behavior to improve our services and content. For instance, we may decide to change the look and feel or even substantially modify a given feature, product based on users’ behavior.
  • Develop new features and services, for example, we may decide to build a new interests-based feature further to requests received from users.
  • We spend sleepless night looking for new products and service that can help you meet the right person
  • We collect your personal information to provide certain Service offerings that you request.

To prevent, detect and fight fraud or other illegal or unauthorized activities

  • To allow us detect anatomy of fraud and trends before it becomes a great problem.
  • Address ongoing or alleged misbehavior on and off-platform
  • Perform data analysis to better understand and design countermeasures against these activities
  • Retain data related to fraudulent activities to prevent against recurrences
  • Warning, violation, infringement,
  • Prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, and criminal activity;
  • Comply with and enforce legal requirements, agreements, and policies;

To ensure legal compliance and abiding to our policies.

  • No violation measures,
  • Our proprietary rights are not violated
  • Comply with legal requirements
  • Assist law enforcement
  • Enforce or exercise our rights, for example our Terms

Communication methods

One of the methods we use to communicate with you in connection with Zillove's Services may be by telephone or text message (including to any wireless number you may provide to us). For example, you may sign up for a text messaging service (“SMS Verification”) which enables Zillove to verify your phone number via a confirmed text message and display such verification in your public account (as a security measure for your matches’ benefit). If you would rather not receive telephone calls or text messages from us, you may change or delete your number from your account preferences page(s), or ask to be removed from our contact list if you receive a call or text message from us. You may also opt-out of the SMS Verification service at any time.

Gain insight

In addition to the uses outlined above, by accessing or using our Services, you agree to allow us to anonymously use the information from you and your experiences to continue our research into successful relationships. This research, conducted by psychologists and behavior research scientists, may be published in academic journals. However, all of your responses will be kept anonymous, and no personal information will be published.

Mobile Push Notifications

We will send you push notifications if you choose to receive them for purposes of receiving notice of matches for our Singles Service, letting you know when someone has sent you a message, or for other Service-related matters. If you wish to opt-out from receiving these types of communications you may turn them off at the device level.

If Information is Not Provided

If you do not provide us with the personal information we request, this may limit our ability to fulfil the applicable purpose for collection and the services we are able to provide you. For example, we may not be able to consider or process your payment, match you with other users or provide a particular service you have requested.

Why we use your personal information

To process your information as described above, we rely on the following legal bases:

Provide our service to you:

Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.

To members online and to your Matches.

As an integral part of providing the Zillove Service to you, we will disclose your profile information, including, but not limited to, last login date, whether you are currently online, etc to your matches. Photos and other profile information posted by you will be available to subscribers that are matched with you. We never share your contact information with your matches.

To Comply with Valid Legal Requests.

You acknowledge and agree that we may disclose information you provide if required to do so by law, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend eHarmony's, or a third party's, rights or property; or (3) protect someone's health or safety, such as when harm or violence against any person (including you) is threatened.

To Protect Abuse Victims.

Notwithstanding any other provision of this Privacy Policy or our Terms and Conditions of Service, we reserve the right, but have no obligation, to disclose any information that you submit to the Services, at our own discretion and opinion, if we suspect or have reason to suspect, that the information involves a party who may be the victim of abuse in any form. Abuse may include, without limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such disclosure.

To Trusted Third Parties

We may share your information with third parties, but not in a manner that would reveal your identity. We may share your personal information, sometimes in conjunction with non-identifying information, with service providers that may be associated with us to perform functions on our behalf. For example, outsourced customer care agents or technology assistants may need access to your information to perform services for you. Your information will be treated as private and confidential by such service providers and not used for any other purpose than we authorize.

To Transfer as a result of sale of business.

As we develop our business, we may buy or sell assets and, depending on the transaction, your personal information may be one of the transferred assets. In the event, that we are acquired by another company, your personal information may be part of the assets transferred to the acquiring party. If this occurs, you will be notified if there are any material changes to the way your personal information is collected or used.

To other Locales.

We process all information, including your personal information, via our servers and networks located in the United States and Germany. Additionally, some of our service providers may be located in other jurisdictions. By using our services and expressly assenting to this privacy policy, you have consented to the transfer of your personal information solely for the purpose of providing you the services for which you have registered or to which you have subscribed. We take all reasonable steps to ensure that all overseas recipients will not hold, use or disclose your personal information inconsistently with applicable law.

To where we have legitimate interests:

We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers, guides we think might interest you, and we process information for administrative, fraud detection and other legal purposes.

When you give your consent:

From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us online here.

Information sharing and disclose

Since our goal is to help you make meaningful connections to help you find lifelong partner, the main sharing of users’ information is, of course, with other users. We also share some users’ information with service providers and partners who assist us in operating the services, with other Zillove and the Zillove groups and, in some cases, legal authorities.

Read on for more details about how your information is shared with others.

Help you achieve meaningful connections

Zillove uses your information for the following general purposes to customize or personalize the content and advertisements you see, fulfill your requests for products and services features, identify or re-mediate possible threats to your safety, security, privacy, or to your computer's security, improve our services and enhance your online Experience, contact you and communicate with you and respond to your inquiries, conduct research about your use of the Zillove Service, help offer you other products, programs, or services that may be of interest, and provide anonymous reporting for internal and external clients.

We never share nor sale nor rent out our users’ personal information

We do not rent, sell, or share your personal information such as name, address, telephone number, screen name and credit card information to third parties nor any information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

For corporate transaction reasons

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or In the event, that ownership of the Zillove was to change hand or transfer to another company, your information may be transferred. If such a transfer would result in a material change in the use of your information, Zillove will notify you before information about you is transferred and becomes subject to a different privacy policy. We may also transfer your information to the necessary third parties in connection with, or during negotiations for, an acquisition, merger, asset sale, or other similar business transfer that involves all or substantially all of our assets or functions where personal information is transferred or shared as part of the business assets;

ad companies have no access

We display targeted advertisements based on personal information. Advertisers may assume that people who interact with, view, or click targeted ads meet the targeting criteria—for example, women ages 18-24 from a particular geographic area but Zillove does not provide any personal information to the advertisers when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser(s) will make the assumption that you meet the targeting criteria used to display the ad.

We don`t read your Communication

We do not read your private online communications when you use our Service communications tools such as Zillove messaging platform or Zillove instant messenger, except in the limited circumstances described in this Privacy Policy. Please remember, however, that if you use these tools for example to disclose information about yourself publicly in public chat rooms or online message boards on Zillove, other online users may obtain access to any information you provide.

No disclose to the third parties

We do not disclose your personal information to third parties other than in the limited circumstances permitted by law, and/or in response to legal process, or when you ask us to disclose the information, for example, when you request us to share your information in order to facilitate a purchase on a third party web site. This policy does not apply, however, to financial information that you provide to another company in connection with your use of their websites or offerings.

If you click through a banner advertisement and identify yourself to the advertiser and/or by placing an order, the advertiser may be able to tell that you use that feature. Non of your information is shared with the advertiser unless you request it. Only employees and contractors who need to know this information to provide this service to you are authorized to access your information.

Share with other users

You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you're comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it.

If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.

We do share with trusted partners

During Joint offers

We may share your information under confidentiality agreements to jointly present you offers with or on behalf of our trusted partners. These companies may use your personal information to help Zillove, communicate with you about our offers and our marketing partners, but we do not allow these partners to use your information for any other purpose. Except for these joint offers. We will only share your information with third parties to provide products and services you have requested, or when we have your consent

Service providers

Zillove works with vendors, partners, advertisers, and other service providers in different industries and categories of business. We may use agents and contractors to help operate and improve our Services to you. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.

Business connections

Furthermore, our advertisers include financial service providers such as banks, insurance agents, stockbrokers and mortgage lenders and/or non-financial companies such as stores and airlines, We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners. We require agents and contractors that have access to your information to protect this information in a manner that is consistent with this Privacy Policy, and prohibit them from using the information for any purpose other than to carry out the services they are performing for zillove and for the Zillove group . We follow a strict vetting process prior to engaging any service provider or working with any partner. All our service providers and partners must agree to strict confidentiality obligations.

Link to or access from other websites

Using Third parties account to access

You may be able to access your account or content of your account from third party websites, such as social networking sites (e.g., Facebook), by way of various applications. These services will authenticate your identity and provide you with the option to share certain personal information with us such as your name and email address to pre-populate our registration form. The privacy policies and practices of such sites in connection with information you disclose on such sites may differ from the practices of Zillove as set forth in this Privacy Policy.

Third-Party Advertising

We may use third-party advertising agencies or other service providers to serve ads on our website on behalf of Zillove. These companies may employ cookies or pixels to measure advertising effectiveness. Any information that these third parties collect via cookies and pixels is anonymous. Some of these third-party advertising agencies may be members of the Digital Advertising Alliance , which offers you the option to opt out of ad targeting from its member agencies. We will only share your information with third parties in the ways defined in this Privacy Policy.

Third party's responsibility

We are not responsible for the privacy policies or practices or the content of any other websites that may provide access to, or be linked to or from, our Services, including that of any social networking sites. Please be aware that, should you choose to use the Facebook or Apple login feature for your Zillove account, you should not permit other persons to use your Facebook or Apple accounts or give other persons your login information for those websites

Share with our other businesses

Zillove is part of the Zillove Group family of businesses which, as of the date of this Privacy Policy, includes websites and apps such as smartcommitment, firstsightlove, foresightlove, firstsighsparks, chemistrydrop, ourtimedate, meettonic, seniorpeopledate, For more details, click here.

We share your information with other Zillove Group companies to benefit you in two respects:

For other Zillove Group companies to assist us in processing your information, as service providers, upon our instructions and on our behalf. Assistance provided by other Zillove Group companies may include technical processing operations, such as data hosting and maintenance, customer care, marketing and targeted advertising, finance and accounting assistance, better understanding how our service is used and users’ behavior to improve our service, securing our data and systems and fighting against spam, abuse, fraud, infringement and other wrongdoings.

In order to improve your chances at building significant connections with others, we may give you opportunities to be visible on other Zillove Group products and services or to benefit from cross-platform functionalities. We will of course comply with applicable law and, where relevant, notify you of any such opportunity and allow you to agree or to refuse. Examples of such opportunities may include the creation of a new service within Zillove Group, addressing a specific demographic that we feel would be interesting to you based on your search criteria.

We may also share information with other Zillove Group companies for legitimate business purposes such as corporate audit, analysis, and consolidated reporting as well as compliance with applicable laws. We may also share user information with other Zillove Group companies to remove users who violate our terms of service or have been reported for criminal activity and/or bad behavior. In some instances, we may remove that user from all platforms.

With current and future organizations that are part of our network of organizations for the purposes described in this Privacy Policy, including with your consent.

With affiliated and unaffiliated service providers who help us perform and deliver our Services, subject to confidentiality agreements, including: customer care agents; technology assistants; service fulfillment; form processing; website management and hosting; information technology and security; email and newsletter delivery; advertisement partners and corporate sponsors; auditing; and credit card processing;

Disclosure of your personal information

In general, we may share personal information we collect:

With the appropriate authorities if we believe disclosure is necessary and appropriate to prevent physical, financial, or other harm, injury, or loss, including to protect against fraud or credit risk; With your consent or at your direction, such as when you choose to share information or publicly post content and reviews (for example, social media posts); and With persons of your choosing and at your discretion, should the Services you are subscribed to allow that functionality.

When required by law

We respond to subpoenas such as search warrant, court orders, government , law enforcement investigation or legal process, or to establish or exercise our legal rights or defend against legal claims, you information, including the contents of your private online communications, may be accessed and disclosed. We may disclose your information if reasonably necessary in response to legal process; in other circumstances in which we believes that our Service is being used in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary either to protect the rights or property of Zillove, or for us to render the service you have requested.

to protect the safety of any person We believe it is necessary to share information to investigate, governmental, or judicial authorities as instructed or required by those authorities and applicable laws, or in relation to a legal activity, such as in response to a subpoena or investigation of suspected illicit or illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or where we are bound by contract or law to enable a network partner to comply with applicable laws or as otherwise required by law

Enforce legal rights

We may also share information if disclosure would mitigate our liability in an actual or threatened lawsuit or as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; or to enforce our agreements with you; and/or to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

Consent / request

We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with other Zillove Group companies and third parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyze and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources. More information on our use of cookies and similar technologies can be found in our Cookie Policy

Cross country data transfer frameworks

Sharing of information laid out above sometimes involves cross-border data transfers, for instance to the United States of America and other jurisdictions.

Transfer of data

As an example, where the service allows for users to be located in the European Economic Area (“EEA”), their personal information is transferred to countries outside of the EEA.

Contract clauses

We use standard contract clauses approved by the European Commission or other suitable safeguard to permit data transfers from the EEA to other countries. Standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data.

Your rights about your information

a. Preference settings and control

The Zillove product and Service allows you to access your registration, billing or shipping information, and edit this information through your Account management.

Please note that additional or new Service offerings may allow you to control what information is collected or used when you use that offering. Visit your account Settings to learn more.

Marketing preferences

You can also make choices about how your information may be used by our Service to provide and marker offers to you. You may choose to receive marketing offers direct from our platform and/or from us by mail or by mobile. In order, to do so, you will need to visit our Marketing Preferences or Choice to review your Service marketing preferences


Please note that these preference settings do not apply to communications that are related to your information, services you enjoy, or the fulfillment of a specific transaction you have requested such as advisory from our Service, or an acknowledgment of a purchase order. Similarly, these preferences do not apply to the sharing of information necessary to provide you with the basic functionality of our Service, or information necessary to carry out your requests or specific transactions.


The choices you make in connection with your information may not take effect immediately, it is possible you may receive a communication during the period in which your request is being processed.

b. Updating or Deleting Your Personal Information

Zillove provides users the following options to access, change, correct, update or delete information previously submitted to us.

Edit your profile

Zillove requires that some personal information updates (such as date of birth changes) be processed by our customer care group for verification purposes and to protect other members. To make such personal information updates, please log into your account or contact Customer Care at this for further assistance.


Certain information (such as match settings, billing account/ payment method, and email address updates) may be updated by logging in to your account and updating directly.

Account setting`s tools that help you to access, rectify or delete information that you provided to us and that's associated with your account directly within the service. If you have any question on those tools and settings, please contact our customer care team from your acc Editing your account

Account management platform or click here


Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.


You can delete your account by using the corresponding functionality directly on the service at your account management section.

To request deletion of your personal account information, please access your and you will see a section for deletion and or visit our support center and follow the process under the relevant account deletion FAQ. Requests for personal information deletion will be processed promptly. We want you to be in control of your one information, so we have provided you with the following tools:

c. Opt-Out choice

You may use the following options for removing your information from our e-mail database if you wish to opt out of receiving promotional emails.


Click on the "unsubscribe" link on the bottom of the e-mail you received and/or Send mail to Contact us letting us know which promotional e-mails you wish to opt-out of:


For the Zillove Singles Service, select our Support from your account home page and go through your preferences on your account or just search our FAQs to find the answer you are looking for, or click here to contact us and our Customer Care agents will be happy to assist you; or


For any Services that allow you to control which e-mails you receive, go to the Notifications page, and uncheck the undesired promotions.

d. Your privacy right awareness

We want you to be aware of your privacy rights. Here are a few key points to remember:


Applicable privacy laws may give you the right to review the personal information we keep about you all depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by putting in such a request here


If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact our Privacy Officer to provide their written consent before the information is released.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth.


You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.


In certain countries, including in the European Union, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.

Our commitment in protecting your information.


Zillove authorizes its employees to obtain access to your information and at the same time use technological and other control procedures to help limit such access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Each and every employee must acknowledge that they understand and will comply with the Privacy Policy. Employees who violate our policies and practices are subject to disciplinary action, up to and including termination, or prosecution.

There are many ways for you to access the products or services offered by Zillove These include high speed and wireless connections provided by telecom companies. We have physical and procedural safeguards that comply with federal regulations to protect personal information about you, and at the same offer you a set of tools to help you prevent others from gaining access to your personal information and /or to help protect against other threats to the security of your online experience


We work hard to protect you from unauthorized access to or alteration, disclosure, or destruction of your personal information. We store information in a combination of electronic storage facilities, paper-based files, and other records

While we take steps to secure your information like all technology companies, we do not promise nor. guarantee your personal information is always completely secure, and you should not expect, that your personal information will always remain secure. we have administrative, organizational, technical, and physical security measures in place to help protect against the loss, misuse and alteration of the information collected and processed. These measures include the use of firewalls, digital certificates, Security Socket Layer (SSL)and encryption technology during credit card transactions and administrative access to site data, as well as other proprietary security measures which are applied to all repositories and transfers of user information.


We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage, and processing practices to update our physical, technical and organizational security measures.


We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately contact us. Click here

Retention and storage of your information

Data Retention

We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purpose(s) remains valid after termination of your relationship with us. Except for information required for accounting or record-keeping purposes, we will automatically delete your personal information after 24 months of inactivity in a Basic Membership (as defined in the terms of service unless we have a valid reason to retain such information, although the account will of course not be visible on the services anymore.

Another reason for retaining your personal information will be that in certain circumstances foreign courts, law enforcement agencies or regulatory agencies may be entitled to access your personal information. In practice, we delete or anonymize your information upon deletion of your account, we follow the safety retention window or after two years of continuous inactivity, unless:

For Basic members:

You can choose to remove the data in your profile at any time. You can also erase your profile data yourself by logging in to the Zillove website and starting the deletion process on your account management section. Otherwise, automatically erases personal profile data of Basic Members who are inactive for 24 months.

For subscribers

Your personal data will be stored for the duration of your subscription period. However, we will erase your data at your request, provided that there is no statutory storage obligation that applies to that information. If your data is subject to a mandatory storage period, we will ensure that this information is isolated and stored until the expiration of the mandatory retention period. Once your subscription period is over, your Membership will be converted into a Basic Membership. In this case, the description above relating to the retention period of Basic member data will apply.
We will also store any personal data which is required to demonstrate that Zillove has fully complied with the applicable law concerning storage of your personal information.

For Law compliance

We must keep it to comply with applicable law. For instance, some “traffic data” is kept for one year to comply with statutory data retention obligations. Besides, we must keep it to evidence our compliance with applicable law. For instance, records of consents to our Terms, Privacy Policy and other similar consents are kept for five years);

For Business interests

There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved. For our best interest, the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.

Dispute Resolution

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at the address or email address listed above.

Age restrictions and Children protection policy

Kids and Teens need special safeguards and privacy protection. Our services are restricted to users who are 18 years of age or older.

No permission policy

We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18, and any information we may receive from users we believe to be under the age of 18 will be purged from our database.

Report to us

If you believe that we may have collected any underage personal information or such personal information through our Services, please notify us or use the reporting mechanism available through the service.

Updating of this policy

Because we are always looking for new and innovative ways to help you build meaningful connections and help you find the right person for you, this policy may change over time.

Notification of changes

We will notify you before any material changes take effect so that you have time to review the changes.

Effective Date

This privacy statement was last introduced on 30.10.2010 and it is subject to revision at any time.

How to contact us

If you have questions about this Privacy Policy, here to contact us